Care Services
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Frequently Asked Questions
General Information
What does DHSL stand for in adult social care?
DHSL refers to Dexterous Healthcare services LTD, providing services and support for adults who need care, assistance, or safeguarding in the community or residential settings.
Who is eligible for our care services?
Adults aged 18 and over who have support needs due to disability, illness, mental health conditions, or age-related challenges.
Assessment and Eligibility
How do I request an assessment for care support?
You can contact DHSL directly via phone, email, or their online portal to request an assessment. A qualified professional will discuss your needs.
What happens during a social care assessment?
The assessor will discuss your daily living needs, support required, and goals. They may consult with family members, healthcare providers, and other professionals to develop a personalized care plan.
Care Services and Support
What types of support does DHSL provide?
Support includes:
- Home care and personal care assistance
- Residential and nursing care
- Day services and community activities
- Specialist support for mental health, dementia, or disability
Can I choose my care provider?
Where possible, DHSL aims to offer choice and flexibility. You can discuss your preferences during the care planning process.
Are services available 24/7?
Yes, we are available 24/7.
Are there any funding options available?
Yes. Funding may come from local authority support, government benefits, or personal contributions. DHSL can guide you through available options.
Can family members be involved in care planning?
Yes. Family and carers are encouraged to participate in care planning while respecting the service user’s consent and privacy.
Complaints and Feedback
How do I provide feedback or make a complaint?
DHSL has a formal complaints procedure. You can submit feedback via phone, email, or the website. Complaints are taken seriously and investigated promptly.
How is my personal information protected?
All personal and medical information is handled confidentially, in line with GDPR and safeguarding policies.
Emergency and Safeguarding
What should I do in an emergency or safeguarding concern?
If there is an immediate risk, call 999. For adult safeguarding concerns, contact DHSL’s safeguarding team directly. All reports are treated confidentially and investigated appropriately.
How can i apply for Job?
Go to the staffing page, fill in the neccessary information, download the required document to fill all remainig detail and submit for verification.